Return Policy
ButterSky Beauty Return Policy
Thank you for shopping with ButterSky Beauty! We hope you love your purchase, but we understand that sometimes things don't work out. Due to the nature of our clean and vegan beauty products, we have a specific return policy in place to ensure the quality and safety of our items.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at returns@buttersky.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at returns@buttersky.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@buttersky.com.
Thank you for understanding and adhering to our return policy. If you have any questions or need further assistance, please don't hesitate to reach out to our Customer Service team at hello@buttersky.com
We appreciate your support and thank you for choosing ButterSky Beauty!
Sincerely,
The ButterSky Beauty Team