Return Policy

ButterSky Beauty Return Policy

Thank you for shopping with ButterSky Beauty! We hope you love your purchase, but we understand that sometimes things don't work out. Due to the nature of our clean and vegan beauty products, we have a specific return policy in place to ensure the quality and safety of our items.

Return Policy:

1. Eligibility for Returns:

   • Items must be returned within 14 days of receiving your order.
   • Products must be accompanied by their original packaging.

2. Return Process:

   • To initiate a return, please contact our Customer Service team at hello@buttersky.com with your order number and the reason for the return.
   • Once your return is approved, you will receive instructions on how to send your items back to us.

3. Return Shipping:

   • Customers are responsible for return shipping costs.
   • We recommend using a trackable shipping method to ensure your return reaches us safely.

4. Refunds:

   • Once we receive your returned items, we will process your refund.
   • Refunds will be issued to the original payment method used during purchase.
   • Please allow 5-7 business days for the refund to appear on your statement.

5. Exchanges:

   • We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.

6. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact our Customer Service team within 48 hours of receiving your order. We will arrange for a replacement or a refund at no additional cost to you.

Thank you for understanding and adhering to our return policy. If you have any questions or need further assistance, please don't hesitate to reach out to our Customer Service team at hello@buttersky.com

We appreciate your support and thank you for choosing ButterSky Beauty!

Sincerely,
The ButterSky Beauty Team